Want to skip the wait? You have quicker options: Messaging — Log in to MyAccount online or through the GM Financial Mobile app to get connected. Text* INFO to 53721 — Connect with our virtual assistant or be connected with an agent. Alert: If you’ve been impacted by recent storms or wildfires, message in MyAccount or text* STORM to 53721. (*Message and data rates may apply.)
Contacting our Customer Experience team just got better:
Opt in to receive text alerts* for payment reminders and late payments. Log in to MyAccount to update your notifications and respond to the first message to get started.
You can also text INFO to 53721 or log in to MyAccount and message us directly. You may meet Nanci, your GM Financial virtual assistant who can answer a lot of questions without even needing team member assistance. Some account-specific information may require an expert, but she can connect you with someone who can help.
Get a dedicated representative who knows your account and how to service your needs.
One-to-one contact means quicker, more consistent assistance and resolutions.
Easier to use
Works on mobile, tablet or desktop for a seamless experience across platforms.
Transcript of conversation is saved for 13 months to review any time.
Log in to MyAccount and click the messaging icon to experience the updated tool for yourself.
*There is no charge from GM Financial, but message and data rates may apply.
By Scooter Hendon, GM Financial
GM Financial's Scooter Hendon might have a funny name, but he's serious about educating customers about financing their vehicles – and no, not the foot-powered kind on two wheels.