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Learn how to be prepared for a fender bender

What to do after a fender bender

Imagine you’re rushing out of work to sit in traffic on a congested highway, and as you slow to a stop, you hear the unmistakable screech of brakes fighting to slow the car behind you. Seconds later you’re slammed forward, and your heart starts beating a mile a minute. In this surreal “that didn’t just happen” moment, you might be wondering, “what happens next?”

Follow these four steps to ensure you’re prepared the next time you’re in a minor car accident:


  1. Stay calm and assess the situation

    Many times, fender benders don’t result in an injury, but that doesn’t mean you shouldn’t take stock of how you feel before you unbuckle. Most late-model GM vehicles are equipped with OnStar, and depending on your vehicle model and subscription plan, you may have access to one-touch connection with trained emergency advisers.

    Try not to let your emotions get the best of you; take a few minutes to compose yourself. Make sure you can exit your vehicle safely and determine if you need to contact the police. Remember to identify a safe area to exchange information with the other driver.

    According to, if you’re uncertain whether you should call the police, call 911 and explain the situation to the operator. Emergency advisers can help you determine if more action is needed.

  2. Gather insurance information

    Gather the following information from the other driver in case you need it for the insurance claim:

    • The driver’s name, address, phone number, driver’s license number, issuing state – verify the address on the driver’s license and the given address are consistent
    • Names and contact information for all passengers and witnesses
    • Insurance provider, policy number and phone number
    • A vehicle description, including license plate number

    Time-Saver: Snap a photo of your insurance card and text it to the other driver.  The information will be easy to read, and you’ll know that you have the correct contact number for the other driver.

  3. Take note of your location

    The insurance company is going to want to know the exact location where the accident happened, so look for a mile marker, crossroad or exit sign nearby.  If it is safe to do so, take pictures of the accident scene and detailed photos of the damage to the vehicles.

    Time-Saver: Using your GPS to navigate? Take a photo of your GPS screen or a screenshot of the maps application on your mobile device.

  4. Report the accident to insurance

    If the other driver is at fault, report the accident to his or her insurance. You may also want to notify your own insurance company, even if you don't have to file a claim. When in doubt, contact your insurance company and let them determine which driver is at fault.

If your last fender bender ended up being the final stop for your trusty ride, remember to check out our car buying checklist, outlining what you need to know about buying or leasing your next GM vehicle.

Kelly Schaefer Hill
By Kelly Schaefer Hill, GM Financial

GM Financial’s Kelly Schaefer Hill is a seasoned road warrior with a history of long road trips and early morning drives. When she’s not belting out an alternative rendition of “The Wheels on the Bus” to her daughters, she's digging into digital marketing data.


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