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Frequently Asked Questions

Prepare for your lease end and get the answers you need.

Your lease-end options

Find your new ride

Enjoy the excitement of a new vehicle by returning your current leased vehicle and finding a new vehicle to lease or buy. Save time at the dealership by applying online now.

Buy your leased vehicle

Do you love your ride so much you don’t want to say goodbye? You can purchase your vehicle at any point during your lease. Contact us or visit your dealership to discuss your options.

Return your vehicle

If you just want to turn your vehicle in at the end of your contract and don’t plan to lease or buy a new GM vehicle, schedule an appointment at your dealership. Before you make a final decision, make sure to check out the latest offers in your area.

No matter what choice you make, some lease-end charges may apply. If you lease or buy a new GM vehicle, your disposition fee may be waived. See your lease agreement for details.

Your originating GM dealer is best qualified to assist you with the lease-end process. If you have moved a significant distance, you can return the vehicle at any participating GM dealership.  Call ahead to schedule an appointment and confirm the dealership is a participating GM dealership. If you need assistance with returning it to another dealership, you can contact us in the GM Financial Mobile app or by logging in to MyAccount. You can also call us at 1-866-631-0132

To obtain a purchase option price, you can contact our Lease-End Experience team in the GM Financial Mobile app or by logging in to MyAccount. You can also call us at 1-866-631-0132. Please have your account number, Social Security number or vehicle identification number (VIN) available to help us quickly locate your account. You can also contact the GM dealership where you leased your vehicle for assistance.

Yes, you may terminate your lease early. For more information about voluntary early termination of your lease and the amounts that will be owed, see your lease agreement. Please contact us in the GM Financial Mobile app or by logging in to MyAccount. You can also call us at 1-866-631-0132 or see your originating dealership for details.

Fees, charges and deposits

The standards for wear are listed in your lease agreement. Any wear to the vehicle that is not excessive is considered normal. Examples of excess wear include, but are not limited to, missing or broken parts, and cracked or broken glass. Please reference the Lease-End Guide for more information about what is normal vs. excess wear.

You are responsible for any applicable tolls, tickets, property tax or fees assessed. Initial bills will be received and paid by GM Financial. Then, GM Financial will add those amounts to your monthly billing statement. Some states bill taxes annually, so it’s possible you could receive a separate bill several months after your lease ends.

A disposition fee is charged by leasing companies to prepare a returned vehicle for sale at auction. Details about this and other potential fees are outlined on your lease agreement.

If you lease or buy a new GM vehicle, or if you purchase your leased vehicle, the disposition fee may be waived. If you choose one of those options, please contact the Lease-End Experience team if you are unsure that the fee has been waived. If you have questions about this fee, you can contact us in the GM Financial Mobile app or by logging in to MyAccount. You can also call us at 1-866-631-0132

Managing your account

Messaging is a convenient online connection to our Lease-End Experience team. You can initiate a messaging session by logging in to the GM Financial Mobile app or by clicking the option in MyAccount online. During business hours, you will be connected to someone who can help you get the information you need. At the end of your session, a transcript of the online conversation will be saved for 13 months and available to you. 

Download the GM Financial Mobile app or visit MyAccount to create a User ID and Password. You will need your account number, which can be found on your welcome packet or billing statement, as well as the last four digits of your Social Security number.

Keep in mind that while your User ID is not case-sensitive, your Password must be entered exactly as you created it. 

We have several payment options to fit your needs, including the ability to pay online or by mail, phone or debit card. To make a payment online or set up auto pay, you can log in to the GM Financial Mobile app or MyAccount. Online payments made with a bank account are free. Debit payments may incur a fee. 

You have two options for setting up monthly payments. You can set up auto pay online in the GM Financial Mobile app or by logging in to MyAccount

Once you enroll, auto pay goes into effect immediately and can be changed or canceled anytime through the mobile app or MyAccount.    

Customers also have the option to sign up for auto pay by mail. Keep in mind that the auto pay by mail enrollment process will take approximately one billing cycle to complete.

Log in to the GM Financial Mobile app or MyAccount to update your profile settings. By updating your preferences, you will be notified when your billing statement is available online.

You can see how many payments you have left and other account information in the GM Financial Mobile app or MyAccount.

You can obtain an account summary by messaging our Lease-End Experience team in the GM Financial Mobile app or by logging in to MyAccount. You can also call 1-866-631-0132.

Explore our lease-end page for more answers, or contact our Lease-End Experience team in the GM Financial Mobile app or by logging in to MyAccount. You can also call us at 1-866-631-0132.   

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